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A Romanian startup integrates robots for processing orders in banks

13 may 2020

In Bulgarian   In Macedonian   In Romanian   In Serbian

 

The Romanian startup Future WorkForce is the creator of a software robot for processing requests that banks receive from customers wishing to defer their installment payments, BalkanEngineer.com learned from Romania-Insider.com. Two banks have already integrated the technological innovation, which has the capacity to process 240 applications per hour.

 

 

Typically, an employee needs about 20 minutes to process a request, while the software robot of Future WorkForce can perform the same task in a matter of seconds. The innovative solution can process requests sent by customers through all digital channels of banks – an online form through the website of the institutions, emails, as well as correspondence through a chatbot application.

 

The applicability of the software can be extended to other banking processes, including activities in contact centers and back offices. The development of Future WorkForce may also include algorithms that allow the structuring of information that reaches the banks in a non-standard format, such as messages sent via a web form.

 

Source of images: pixabay.com

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