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A Bulgarian algorithm for machine learning with a world award

11 february 2020

In Bulgarian   In Macedonian   In Romanian   In Serbian

 

A Bulgarian machine learning algorithm was honoured at the specialized international telecom awards CEM Global Telecom Awards 2020. The solution is a development of GemSeek, which works on projects related to the study and prediction of consumer behavior, BalkanEngineer.com learned from Economy.bg.

 

 

The technical solution, which reduces the loss of customers by 34% for mobile operators, has won the award in the category “Best artificial intelligence application for the management of customer experience”. The model is used by the Swiss mobile operator UPC, and as early as the first year of application it managed to generate 500% return on investment.

 

The application of GemSeek was build on advanced machine learning algorithms that predict the satisfaction of customers who do not respond to traditional surveys. This allows mobile operators to proactively contact dissatisfied customers and offer better terms.

 

Source of images: pixabay.com

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