Radio & Service Quality Optimization Engineer

CETIN Bulgaria delivers high-quality telecommunications infrastructure services in Bulgaria, ensuring reliable connectivity with a commitment to excellence We provide an enjoyable customer journey and great performance by pushing sustainable technological development and anticipating customers' demands, based on our cutting-edge communications infrastructure, highly skilled team of more than 300 professionals, and our customer-driven strategy.

CETIN Bulgaria is a member of CETIN International - a leading wholesale provider of active and passive telecommunications infrastructure services in Central and Eastern Europe.

We work with highly skilled, highly motivated, world-class experts.

Join CETIN and be part of this team!

ROLE OVERVIEW:

• Measure, monitor, and analyze end-to-end mobile network service performance and quality;
• Analyze and report mid- and long-term performance trends, and enhance service quality through optimization activities, RAN parameter adjustments, capacity planning, and the introduction of new technologies and functionalities;
• Identify and investigate issues impacting customer experience in collaboration with experts across multiple network domains.

MAIN RESPONSIBILITIES:

• Analyze and report network-wide and area performance trends (mid- and long-term) for service quality KPIs, and propose actions to improve performance;
• Area ownership of end-to-end service performance monitoring and optimization across voice and data services, ensuring a consistent quality of experience (QoE) for the customers;
• Perform radio coverage, service quality, and benchmarking measurements, analyze results, report findings and support the Radio Network development process;
• Perform mid- and long-term RAN traffic analysis and capacity dimensioning;
• Carry out cell-level tuning and deploy radio features to achieve optimal performance and efficient use of installed capacity;
• Evaluate and tune service performance of newly integrated and upgraded sites;
• Coordinate service quality troubleshooting to minimize performance impact and improve operational efficiency, working closely with relevant technology units;
• Participate in end-to-end service quality, radio optimization and cross-functional projects.

REQUIREMENTS:

• University degree in Telecommunications, Radio Engineering, or a related field;
• Strong knowledge of telecommunications and mobile networks;
• Analytical skills with the ability to process, analyze and summarize performance data with attention to details and accuracy;
• Experience in radio optimization or radio planning of mobile networks is an advantage;
• Proactive and innovative, with problem-solving attitude;
• Strong communication and interpersonal skills; collaborative team player;
• Good organizational and planning skills;
• Ability to work in cross-functional projects and handle challenging tasks;
• Fluent in English.

OUR OFFER: 

• Positive workplace culture where you would receive all the support you need from your peers and managers to achieve your personal and team goal;
• Social package including additional health insurance, food vouchers and more benefits;
• Preferential prices for mobile devices and accessories;
• Unlimited mobile services and mobile internet;
• Flexible working hours with option for home office;
• Transportation allowance;
• 25 days annual paid leave. 

Only short-listed candidates will be contacted. All applications will be treated in strict confidentiality and in compliance with applicable law regarding personal data protection.