INTEGRATED MICRO-ELECTRONICS BULGARIA is part of Integrated Micro-Electronics, Inc. (IMI) - a leading provider of electronic manufacturing services (EMS) and power semiconductor assembly and test services. IMI serves some of the world’s leading original equipment manufacturers (OEMs) in the computing, communications, consumer, automotive, industrial, and medical electronics markets. It is consistently ranked among the top 20 EMS providers in the world. Founded in 1980 as joint venture between Ayala Corporation and Resins Inc., IMI now operates in 19 manufacturing sites around the world located in Bulgaria, Serbia, Czech Republic, Germany, UK, Mexico, Philippines, China, Singapore and US.
The production facilities in Bulgaria (plant IMI 1, IMI 2 and Plastics & Toolshop) are located in Botevgrad.
INTEGRATED MICRO-ELECTRONICS BULGARIA employs more than 2000 people.
We are looking for 1
Customer Service and Planning Specialist for Maternity cover to join our Supply Chain IMI BG 1 team in Botevgrad.
Reporting to: Customer Service & Planning Manager IMI 1
GENERAL PURPOSE OF THE JOB:
- Interaction with foreign customers in terms of logistic and production issues.
RESPONSIBILITIES:
- To analyze customer orders through tracking down the deliveries of components, to plan and follow up the production process and the export to the end customer as compared to the delivery term agreed.
- To ensure smooth daily interaction with the company customers.
- To address customer requests (via email or phone) and submit the necessary detailed information to the customers. To support customers in terms of deliveries, products, claims, etc.
- To tackle issues, to suggest and participate in the decision-making process and to initiate action by colleagues who are competent in the respective matter.
- To interact constantly with other teams and departments in the organization so that there is full traceability and coordination among the participants in terms of actions taken.
- To update on a regular basis the customer database in terms of customers for which he/she is responsible and in terms of existing agreements.
- To create and update a database with the invoices issued to customers as per company procedures.
- To prepare ad hoc reports.
REQUIREMENTS:
- University Degree in Economics – in Logistics or Engineering is an advantage.
- Very good written and spoken English (interaction with foreign suppliers).
- Computer literacy – Microsoft office with emphases on Excel (Access is an advantage), work with ERP (SAP is an advantage).
- Knowledge and experience in international trade and logistics, production planning, customer service – considered a serious advantage.
- Data analysis skills.
- Excellent communication skills.
- Ability to work under pressure and manage multiple tasks.
- Team player
- Well organized.
- Good level of a second language (German/French) is a plus.
OUR OFFER:
- Employment contract with Integrated Micro-Electronics Bulgaria;
- Good compensation package;
- Place of work - Botevgrad;
- Company transport provided via shuttle cars (Sofia, Mezdra, Vratsa, Pravets, Etropole);
- On the job training.
----------------------------------
If you want to join our team of experts please submit a detailed CV in English via the apply button below (Ref No. CSPS_IMI 1).Only shortlisted applicants will be contacted for an interview.